As an international patient, how can I schedule a medical appointment?
One of our representative offices can guide you through making an appointment at Mayo Clinic. You also can call Mayo Clinic directly in Arizona, Florida, Minnesota or Mayo Clinic Healthcare in London. You also may contact us electronically in the U.S. or U.K.
Does Mayo Clinic treat my condition?
Mayo Clinic staff includes medical personnel in all specialties who work together to treat- virtually every medical condition, including those that are rare and complex. To discover if we treat your condition, contact the Appointment Office or a representative office near you.
Where is Mayo Clinic and how do I get there?
Mayo Clinic has three major campuses in the U.S. (Phoenix, Arizona, in the Southwest; Jacksonville, Florida, in the Southeast; and Rochester, Minnesota, in the upper Midwest) and Mayo Clinic Healthcare in London.
For help in planning travel to one of our locations, contact an International Center or one of our representative offices. You also can view our Patient Visitor Guide for tips on traveling to Arizona, Florida and Minnesota.
Can Mayo Clinic help me with travel arrangements?
For assistance with travel arrangements, contact an International Center or one of our representative offices.
If you require emergency transport, contact Mayo Medical Transport, which includes Mayo One Airplane. Mayo One Airplane is staffed with Mayo Clinic medical professional teams who care for and transport patients all over the world. For more information, call 001-800-237-6822 or 001-507-255-2808.
How long does the diagnosis and treatment consultation process take?
In most cases, Mayo Clinic physicians can diagnose your condition and develop a treatment plan during your visit. Most often, doctors can give you results within a day or two after finishing tests.
If you are traveling from abroad, Mayo Clinic can often adjust test scheduling, medical appointments and even surgery so that you spend less time away from home, incur lower costs, and can make better use of your and your family's time.
How long do patients typically stay at Mayo Clinic?
The length of your stay will depend on the number of tests and appointments you need, which will be determined based on your intake assessment and recommendations for your medical care.
In general, tests are completed within 3 to 5 weekdays but can take longer, especially when more-extensive tests or a specialty appointment is needed.
Most patients are treated as outpatients, which means that screening, tests and treatment are all done within the clinic, and you return to your lodging at the end of the day.
If I need care from another specialist, can that be accommodated during the same visit?
Mayo Clinic does everything possible so that you can see the specialists you need for your medical care in one visit. However, depending on the specialty required, some appointments may be more difficult to schedule with short notice.
What if my care requires a stay in the hospital?
If hospitalization is required, you can choose between a semiprivate room, a private room or a personal suite. Applications for a semiprivate or a private room are handled at the time of admission. If you'd like more information about personal suites, please contact an International Center directly or one of our representative offices.
Will my Mayo Clinic doctors communicate with the doctors in my own country?
Mayo Clinic specialists have experience collaborating with doctors all over the world. Patients often receive a diagnosis at Mayo Clinic and then receive subsequent treatment in their home countries. If appropriate, Mayo Clinic doctors will work closely with your local doctor to guarantee that the best treatment options are considered.
Can Mayo Clinic give me an estimate for my treatment?
You can get an estimate through the Mayo Clinic International Centers or from one of our representative offices.
Personal attention at Mayo Clinic includes assistance from international account representatives who can help you with financial details before, during and after your Mayo Clinic visit. Services offered usually include providing deposit and payment information, estimates and price updates for medical services, and communication with medical insurance companies or third parties on behalf of a patient.
What if I need an interpreter?
Interpreter services are available at no cost at Mayo Clinic in Arizona, Florida and Minnesota Our experienced interpreters speak more than 200 languages and can attend appointments, translate patient education materials and offer other assistance as needed. If an in-person interpreter who speaks your preferred language is unavailable, interpreters may be available by video or phone.
In addition, multilingual appointment, registration and finance personnel can assist you and your family before, during and after your visit to Mayo Clinic.
You can indicate if you need an interpreter when requesting an appointment at Mayo Clinic.
What kind of documents should I bring to my appointment?
- A list of your current medications and the dosage for each. You also can bring vials or containers with you to your first appointment.
- If requested, any medical information and radiology images (including written radiology reports) that your local doctor has given you.
- Any forms you have been asked to provide.
- Name, address and phone number of the referring physician, if applicable.
- Information about your medical insurance, if you have private insurance.
- Your Mayo Clinic registration number and your plastic identification card, if you were issued one during a previous visit.
What kind of nonmedical services are offered to global patients?
Each of Mayo Clinic's U.S. campuses hosts International Centers for people arriving from abroad and their families. The multilingual staff in each International Center strive to care for your needs and those of your family members before you arrive, during appointments and after you return home.
These International Centers also offer a place for you and your family to rest between appointments or ask Mayo Clinic international staff any questions you may have. The centers can supply the services of a notary public and share information, such as:
- Maps of the medical sites at Mayo Clinic and instructions on how to go from one to another.
- Transportation.
- Lodging.
- Restaurants and grocery stores.
- Shopping, recreation and entertainment.
- Community resources.
- Businesses, banks and religious services in town.
Contact a Mayo Clinic International Center or one of our representative offices to learn more about recreation services available for international visitors.
